Last Updated: February 10, 2026

Overview

Welcome to Elevatepeps Ltd. Throughout this website, the terms “we,” “us,” and “our” refer to Elevatepeps Ltd. We operate this website and online store (collectively, the “Services”), including all related content, features, tools, products, and services.

These Terms of Service (“Terms”) govern your access to and use of our Services, together with any policies referenced herein, including our Privacy Policy and Return Policy. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. Eligibility and Account Responsibilities

By using our Services, you confirm that you are at least the age of majority in your jurisdiction and legally capable of entering into binding contracts.

If you create an account, you agree to provide accurate, current, and complete information and to keep your account credentials confidential. You are solely responsible for all activities conducted under your account and must notify us immediately of any unauthorised access or security breach.

2. Products and Intended Use

We make reasonable efforts to display product descriptions, images, and information accurately; however, variations may occur due to device settings or display limitations.

We reserve the right to modify, discontinue, restrict, or limit the availability of any product or service at any time without prior notice.

All products sold by Elevatepeps Ltd are intended strictly for laboratory research purposes only.
They are not intended for human or animal consumption, diagnosis, treatment, prevention of disease, or any medical or therapeutic use.

3. Orders and Payment

All orders are subject to acceptance by Elevatepeps Ltd. We reserve the right to refuse or cancel any order at our discretion, including after order confirmation, for reasons such as suspected fraud, pricing errors, product unavailability, or other legitimate concerns.

By submitting payment information, you confirm that you are authorised to use the selected payment method. All prices are displayed in GBP and do not include applicable taxes, duties, or shipping charges, which are added at checkout where applicable.

4. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery timeframes are estimates only and may vary based on location, carrier, customs processing, or factors beyond our control.

Risk of loss and title to products pass to you upon shipment.

5. Returns and Refunds

Due to the specialised research nature, sensitivity, and regulatory considerations of our products, returns are not accepted once an order has been shipped. All sales are final after dispatch.

Refunds or replacements are considered only in limited circumstances, such as missing parcels or damaged/incorrect items. Full details are provided in our Return Policy, which forms part of these Terms.

6. Damaged or Incorrect Orders

You must inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, contact us promptly and provide clear photographs of the product and packaging. Claims are reviewed on a case-by-case basis, and resolutions may include a replacement or refund where appropriate.

7. Non-Returnable Items

In addition to shipped orders generally, the following items are non-returnable and non-refundable:

Research products requiring specific storage or handling (including peptides and compounds)

Custom or personalised items

Opened or used products

Sale or discounted items and gift cards

Hazardous or regulated materials (where applicable)

8. Exchanges

Exchanges are not guaranteed and are considered only where explicitly approved. If eligible, a replacement order may be placed once the original issue has been reviewed and approved.

9. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have a statutory 14-day right to withdraw under EU consumer law. However, this right does not apply to sealed, perishable, or research-sensitive products where resale would pose hygiene, safety, or regulatory risks. Please contact us immediately if you believe this provision applies to your order.

10. Refund Processing

Approved refunds are issued to the original payment method within 10 business days following approval. Processing times may vary depending on your bank or payment provider. If you have not received a refund within 15 business days, please contact us.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of Elevatepeps Ltd or its licensors and is protected by applicable intellectual property laws. Unauthorised use, reproduction, or distribution is strictly prohibited.

12. Limitation of Liability

To the maximum extent permitted by law, Elevatepeps Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Services or products, even if advised of the possibility of such damages.

13. Indemnification

You agree to indemnify and hold harmless Elevatepeps Ltd, its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms, misuse of products, or violation of applicable laws or third-party rights.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting. Continued use of the Services after changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

16. Contact Information

For questions regarding these Terms, our policies, or your orders, please contact us:

Elevatepeps Ltd
Email: Contactelevate@elevatepeps.co.uk